TuesdayNov 132018

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food service in private clubs (81x106).jpgPRIVATE CLUB FOOD SERVICE: A Holistic Guide to Management Best Practices  The information in this book would constitute a Masters Degree in Food Service Management. Includes such topics as Service-Based Leadership, Organizational Values, Best in Class Management Disciplines, Member Relationship Management, Benchmarking Operations, and Training Requirements. Click here for more information.

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Twenty years ago, I took over a hotel operation that was failing for a host of reasons. As I began to dig deeper and deeper into its problems, I disco... [read more]

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"Without empowerment, an organization will never be a service leader. Empowerment is the most critical skill an employee can master and a company can drive in order to lure and keep customers."

John Tschohl