Does Service Training Founder on the Shoals of Management Indifference?

Does Service Training Founder on the Shoals of Management Indifference?

I recently read an internet-posted news article entitled, “Disney Offers Customer Service Training.” The article talked about Miami International Airport employees taking customer service training from the Disney Institute, a division of Walt Disney Company set up to teach its principles and practices to other companies. Here’s where we’ll pick up the story . . .

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