Articles

Training / Career Development Articles

The following articles are provided to enhance understanding of best practices, innovative ideas, and emerging trends in hospitality training. Members may click on a link to access the article.

     
  • Coaching Your Way to Excellence

    by Ed Rehkopf

    Every team in the NFL is loaded with talented players who by their athletic prowess, physical conditioning, and demonstrated abilities over years of competition, have risen to the pinnacle of their profession. Yet despite their …

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  • Implementing Training Initiatives with Incremental Progress

    by Ed Rehkopf

    What strategy can be adopted that will allow progress toward ultimate goals without degrading operations, customer/guest/member engagement, and service delivery? A proven strategy for any major project is that of incremental progress. Incremental progress allows …

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  • Increasing Your Wine Sales

    by Ed Rehkopf

    As private clubs seek to expand their membership and attract younger members, they should take notice of the trends of increased wine consumption in the U.S, particularly among the Millennials. Since wine markups for both …

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  • The Logical Solution

    by Ed Rehkopf

    Club managers and department heads (the various enterprise leaders) face many obstacles in attempting to provide a quality club experience with the highest possible levels of service for members and their guests. …

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  • Growing Your Leadership Skills

    by Ed Rehkopf

    As any individual grows in leadership, his or her ideas about what leadership entails will mature and, in that maturation, one constant will stand out—change. Adaptation to insistently changing circumstances is a hallmark of success. …

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  • What Might a Comprehensive Club Training Program Look Like?

    by Ed Rehkopf

    We have written often on these pages about the challenges facing clubs in providing comprehensive and consistent training to their employees. While recognizing that no two clubs are exactly alike, we also realize that there …

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  • Yes, Your Employees Need Training, But . . .

    by Ed Rehkopf

    what your managers and supervisors really need is ongoing education and development! And not just book learning, but thoughtful practical experience and guided professional learning, as well as knowledgeable coaching and mentoring by those with …

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  • Onboarding Managers - An Often Overlooked Best Practice

    by Ed Rehkopf

    The potential repercussions of not providing consistent information and expectations to new managers and supervisors and continuing to reinforce it on a regular basis can have a significant and long-term impact on the quality of …

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  • New Hire Orientations

    by Ed Rehkopf

    The first step in the process of gaining the commitment of employees is a well-thought out and consistently executed onboarding plan for new hires. …

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  • Beyond Oral History

    by Ed Rehkopf

    But as valuable as oral histories were to ancient cultures, as well as to modern day historians, they should never, by default, be the basis for preserving and disseminating the organizational values and operational methods …

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  • Q.E.D. Managerial Malpractice

    by Ed Rehkopf

    Clubs that engage in a formal program of leadership development experience significant benefits, ranging from improved initiative and engagement among managers, to enhanced performance resulting from the club-wide impact of consistent service-based leadership, and to …

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