Tips

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  • Increase Your Dining Room Average Check by Selling More Liqueurs
  • Digital Camera Helps with Food Presentation Consistency
  • Superintendent's Blog
  • The Shift Log
  • Creating an Organizational Culture
  • Linked Policies Database
  • Values Reinforcement
  • Improve Expense Coding Consistency
  • Improve Supervision with Managers' Handbook
  • Monthly Review of Operating Statements
  • Focus Your Food and Beverage Staff with Daily Sales Goals
  • Invoice Coding Standards
  • Monthly Analysis of Expense Accounts
  • Benchmark Your Utilities
  • Menu Item Selling Sheets will Build Your Average Check
  • Tips for a Better Annual Plan
  • The Simple Checklist
  • Comparative Compensation Resource Available Online
  • The Cost of Breakage
  • The Banquet Breakdown Station
  • Creating Memories
  • Communicating Expectations
  • Room and Space Diagrams Improve Communications
  • Dining Room Dis-Comfort Stations
  • Two Tips from the Refrigerator Door
  • On-the-Go Training
  • Real Time Tracking of Revenues and Expenses
  • Labor Cost Benchmarking
  • Control Overtime with Pay Period Change
  • Putting Birthdays and Anniversaries to Work
  • Real-Time Accounting Improves Ease and Accuracy of Budgeting
  • HR Liability Issues: Like Shooting Fish in a Barrel
  • The Daily Huddle - A Discipline for Success
  • Document Employee Misconduct with Counseling/Disciplinary Form
  • Use a Standard Separation Document for all Terminations
  • Lowering Your Unemployment Compensation Rate
  • Better Organize Your Facility Maintenance Effort
  • Key Control – How Secure is Your Operation?
  • Post Cost Your Buffets
  • Controller Outreach
  • Service-Based Leadership and Employee Empowerment
  • The Importance of Consistent Enterprise-Wide Leadership
  • Gain a Deeper Understanding of Your Operation with the Executive Metrics Report
  • Who is Authorized to Make Changes to Catering Contract?
  • A Systems Solution to Beverage Cart Losses
  • Protect Your Catering Operation from Low Guarantees and Last-Minute Scrambles
  • Save Time and Money Staffing for Your Busy Season
  • Obstacles
  • Giving Thanks
  • Setting the Example
  • Ensure Management Coverage with Manager on Duty Program
  • Assert Your Competence and Authority with Benchmarks
  • What Have You Done for Me Lately?
  • Be Careful Who You Declare to be Exempt from Overtime
  • Define Your Standards When Using Temp Employees
  • Consequences
  • Service is
  • Keeping the Moving Parts of Your Machine Lubricated
  • Brainstorming Sessions and Continual Process Review
  • Handshakes and High Fives
  • Painting the Vision
  • “Open Door” versus an “Open Mind” Policy
  • Fostering Teamwork
  • Breaking Down Your Organization’s Silos
  • Set Up a Junior Program Section for Your Club Website
  • Taking the Pulse of Your Club Membership with Online Surveys
  • Project Work
  • Reference Checking
  • Attitude
  • Overtime
  • Lower Food Cost with Weekly Inventories
  • Closure on Issues
  • Workplace Relationships
  • Beyond Cleanliness – Sanitation
  • The Weekly and Monthly Focus
  • One Server’s Memory Tool
  • Supervisor’s Staff Notes
  • Are Your Internal Customers Also Being Served?
  • What Does Your Host Stand Say About Your Food Service Operation?
  • Put a Stop to Petty Pilferage with Clear, Consistently Enforced Policies
  • Banish “You Guys” Forever
  • How Big are Your Shots?
  • Create Cleaning Standards for Critical Areas
  • There’s Gold in Catering, but You Have to Mine It!
  • 21 Ways to Boost Your Golf Business
  • How to Build a Better Club Swim Team Program
  • Service Recovery
  • The Key to Increased Average Checks
  • The Details of Detailing Your Golf Carts
  • Club Internal Marketing Plan
  • The First Step to Empowerment – Valuing Your People
  • The Guerrilla Marketing Plan
  • Training Strategies
  • 8 Steps to a Lasting Organizational Culture
  • Two Important Leadership Lessons
  • Onboarding Managers – An Often Overlooked Best Practice
  • 10 Disciplines that Will Transform Your Operation
  • Who’s Sandbagging Their Budgets?
  • Touch Point Tactics
  • Six Steps to Lower Employee Turnover
  • Tee Sheet Reconciliation – Protecting the Revenues from Your Most Expensive Asset
  • Mastering the ABCs
  • Make Any Day a Special Occasion
  • Using Notable Quotables to Train and Remind
  • Tips for Prioritizing
  • Emergency Evacuation Simulations
  • Stay the Course
  • Do You Track Your Overtime Rate?
  • Lists of Tens
  • Benchmarking Tips
  • 11 Enemies of Effective Leadership
  • The #1 Discipline of Club Operations
  • The Daily Service Critique
  • Using Wine Selling Sheets to Increase Wine Sales
  • F&B Marketing
  • Gathering Intelligence with Every Member Conversation
  • Understanding Your Members' Preferences
  • Creating Reasons to Come to the Club
  • Gathering Intelligence
  • Essential F&B Benchmarks
  • Food Minimums