Daily Huddle Topics

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  • Index
  • The Daily Huddle
  • Week #1: Member Expectations
  • Week #2: Service Ethic
  • Week #3: Your Attitude
  • Week #4: Pride
  • Week #5: Your Constituencies
  • Week #6: Dress and Grooming
  • Week #7: Name Recognition
  • Week #8: Saying Yes
  • Week #9: My Empowerment
  • Week #10: Body Language and Tone of Voice
  • Week #11: "Showtime"
  • Week #12: Cleanliness, Trash and Litter
  • Week #13: Internal Customers and Teamwork
  • Week #14: Special Service Touches
  • Week #15: Rules of Engagement
  • Week #16: Moods - How Do They Affect You?
  • Week #17: Meeting Special Needs
  • Week #18: The Challenge of Difficult Service Situations
  • Week #19: Service Recovery
  • Week #20: Dangers of Defensiveness
  • Week #21: Personal Ownership
  • Week #22: Members' Guests
  • Week #23: Peace and Quiet
  • Week #24: Knowledge is Power - Staying Informed
  • Week #25: "Wowing" Members
  • Week #26: Triple A - Aware, Alert, and Active
  • Week #27: Special Occasions
  • Week #28: It's Up to Me - Personal Responsibility
  • Week #29: Communication
  • Week #30: Greetings
  • Week #31: Farewells
  • Week #32: Member Preferences
  • Week #33: Know Them like Family
  • Week #34: Greet Them like Long, Lost Friends
  • Week #35: Treat Them like Rock Stars
  • Week #36: First Impressions Set the Stage
  • Week #37: Last Impressions are Lasting Impressions
  • Week #38: Decorum
  • Week #39: Words and Phrases
  • Week #40: Interdepartmental Cooperation
  • Week #41: Mission Statement
  • Week #42: Vision
  • Week #43: Service Principles
  • Week #44: Never Lifting a Hand
  • Week #45: My Position
  • Week #46: My Responsibilities
  • Week #47: Continual Process Improvement
  • Week #48: Serving the Differently-Abled
  • Week #49: It's Not My Job, It's My Life
  • Week #50: Sanitation
  • Week #51: Offering Assistance
  • Week #52: To Be the Best