Training: The Achilles Heel of Hospitality Operations

Training: The Achilles Heel of Hospitality Operations

Recognizing that we work in a detail-intensive business, most hospitality managers understand that comprehensive and systematic training for both subordinate managers and line employees is an imperative. Yet, the sad fact is that training is an afterthought in many operations, left up to department heads or front line supervisors to conceive, design, and implement. Why is this so often the case? I offer the following as some of the factors that make training so difficult for all of us:

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