The Distinction between Empowerment and Discretion

The Distinction between Empowerment and Discretion

In discussing the need for written standards, policies, and procedures, we quoted Harvard Professor Theodore Levitt who said that “Discretion is the enemy of order, standardization, and quality.” We have also talked about empowered employees being encouraged to think, act, and make decisions on their own based on guidance provided by the company. We offer the following to clarify what might seem a contradiction.

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