It Ain't the Employees!

It Ain't the Employees!

If you want to improve quality and service at your operation, don’t start with your line employees. According to the late W. Edwards Deming, one of the foremost authorities on quality improvement who helped transform Japan into a world-class industrial giant after World War II, “The worker is not the problem. The problem is at the top! Management is the problem!”

Members may read full article, please login