Cigarette Butts and Silver Dollars

Cigarette Butts and Silver Dollars

Call me anal-compulsive, but if you want to build a quality organization, you’ve got to pay attention to the details. Let me illustrate this with a story. In my first job as a hotel manager I was appalled at the number of cigarette butts that were thrown on the ground at the front entrance of the historic hotel I managed. I repeatedly picked them up myself as I entered the front door, but within hours they had sprouted again like mushrooms in a wet forest. I bought attractive “butt cans” for the entrance, hoping to entice patrons to use these conveniently placed receptacles as a place to dispose their cigarettes. But still the butts prevailed.

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