Benchmarking Operations

Benchmarking Operations

Imagine two professional baseball teams. One team measures every aspect of every player’s performance – the number of at bats; number of hits, walks, and strikeouts; batting averages against right- and left-handed pitchers; slugging averages; and fielding percentages. They also measure each pitcher’s earned run average, number of base on balls, strikeouts, wild pitches; and so on. The other team decides it’s too much trouble and keeps no statistics whatsoever.

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