Articles

Operations Articles

The following articles are provided to enhance understanding of best practices, innovative ideas, and emerging trends in hospitality operations. Hospitality Resources International site members may click on a link to access the article.

     
  • Challenges of Food Service

    by Ed Rehkopf

    By far the most complex, difficult, and demanding area of hospitality operations is food service, whose many challenges make food service such a difficult business to execute well. Here are some of the reasons why: …

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  • Responsible Alcohol Service

    by Ed Rehkopf

    With the Holiday season upon us, it is a good time to conduct a review of Responsible Alcohol Service responsibilities with all food service employees. The serving of alcohol is a privilege that is granted by …

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  • Six Steps to Lower Employee Turnover

    by Ed Rehkopf

    Study after study has demonstrated the high cost of employee turnover, particularly in the hospitality industry where the work is so detail-intensive, requiring significant training to meet standards. Recognizing that the desired outcome of every hiring …

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  • Benchmarking Operations

    by Ed Rehkopf

    Imagine two professional baseball teams. One team measures every aspect of every player’s performance – the number of at bats; number of hits, walks, and strikeouts; batting averages against right- and left-handed pitchers; slugging averages; …

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  • Upping that Average Check

    by Ed Rehkopf

    Every food professional knows that the primary way to increase revenues short of increasing the number of customers is by increasing the average check. While this is important in all food service operation, it is …

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  • Conducting Meaningful Meetings

    by Ed Rehkopf

    Meetings are often thought of as the bane of a business person’s existence, but meetings are an important means to communicate information and serve a useful role in any business enterprise. The reason that meetings …

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  • Performance Reviews

    by Ed Rehkopf

    Performance reviews are periodic, formal feedback sessions that help measure an employee’s contribution to the overall effort. Reviews give important feedback to employees and help them improve in areas where their performance is weak. As …

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  • Making Unemployment Claims Part of a Manager's Performance Review

    by Ed Rehkopf

    Each state administers unemployment benefits and has varying regulations that affect how benefits are administered. Every manager should become familiar with his or her state's unemployment regulations and processes because of the impact on the …

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  • Preventing Waterborne Illnesses

    by Jennifer Wichowski

    It is that time of year when we are all about to open our swimming pools and aquatics will be our life. It is our job to provide a safe, fun-filled aquatic environment for our …

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  • Creating Positive Membership Demand in Clubs

    by John Stebbins

    The private club business can appear to be a very complex one. Membership sales, catering sales, member events, golf operations & maintenance, tennis, aquatics, fitness, children’s programming, etc, all contribute to that perception. We cannot …

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  • Club Membership Growth Doesn't Happen by Accident

    by John Stebbins

    The simple definition of membership is a group of people with common interests. The creation of the Private Club has its roots in an English Coffee house over two centuries ago. Some of the men …

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  • Secrets to a Successful Club Swim Team

    by Lisa Sowers

    Successful swim teams don’t happen by chance. Here are some sure-fire ways to build a successful program: …

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  • Are You Prepared for an Emergency?

    by Ramona Ward

    As hospitality managers we are used to making schedules, keeping a routine, and knowing what lies ahead. But being organized can lead to complacency—you never know when you may encounter an emergency and you need …

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  • Tennis is the Fastest Growing Participation Sport in the U.S.

    by Mark McMahon

    According to the latest research by the Sporting Goods Manufacturers Association, tennis participation grew by 43% in the period 2000 - 2008. Managers and Tennis Professionals must be mindful of this growth in planning their …

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  • Top 10 Ways to Design Effective Flyers

    by Brittany Funk

    With an average response rate of 2-4%, it is essential to understand the key aspects of marketing and promotion in regards to flyers. Consistency is very important. The design of the flyer needs to match …

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