Articles

Operations Articles

The following articles are provided to enhance understanding of best practices, innovative ideas, and emerging trends in hospitality operations. Hospitality Resources International site members may click on a link to access the article.

     
  • By the Numbers

    by Ed Rehkopf

    Dictionary.com lists the idiomatic definition of "by the numbers" as "according to standard procedures and rules; established means and methods; by the book." There are many customary management disciplines or best practices in our business. …

    Preview | Members may read full article, please login

  •  
  • Could It Be Any Easier?

    by Ed Rehkopf

    In the interest of preserving your personal life and sanity, it’s important to search out and implement plans and programs to make your job easier and more fulfilling while at the same time providing your …

    Preview | Members may read full article, please login

  •  
  • Gathering Intelligence

    by Ed Rehkopf

    But for those clubs that choose to take their quality and service to a higher level by romancing their members, the further challenge is to know and understand member needs individually – and the only …

    Preview | Members may read full article, please login

  •  
  • The Tip of the Spear

    by Ed Rehkopf

    In hospitality operations the “tip of the spear” analogy could not be more clear. In hotels, resorts, private clubs, and restaurant operations, the front line service employees are the tip of the spear and the …

    Preview | Members may read full article, please login

  •  
  • the Wisdom of Good to Great

    by Ed Rehkopf

    Over the years I have discussed the book’s empirical findings with business leaders and managers from a number of different industries and I find the same level of interest and praise for the work of …

    Preview | Members may read full article, please login

  •  
  • Holistic Operations

    by Ed Rehkopf

    Without a conscientious effort on the part of the club Board and General Manager to integrate the efforts of all departments, both operating and support, the club operates as a series of distinct businesses reflecting …

    Preview | Members may read full article, please login

  •  
  • Priorities for Prioritizing

    by Ed Rehkopf

    In our business there is always more to do than time or stamina permit. Setting priorities, then, is a necessary discipline for all hospitality managers. But when much needs to be done, how should we …

    Preview | Members may read full article, please login

  •  
  • Management Professionalism

    by Ed Rehkopf

    Certain actions on the part of managers and supervisors will cause problems for you and the hospitality operation. The following basic guidelines will help you avoid problems and set the proper example for those you …

    Preview | Members may read full article, please login