SundayJun 162019

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ExpectationsWHAT I EXPECT FROM MY CLUB MANAGEMENT TEAM  Regardless of backgound, education, and work experience, your management team must know what you expect of them in all situations. To ensure consistency in the operation and how employees interact with members, managers must have a common understanding of the club's standards, policies and procedures. This means you must communicate your requirements for leadership, management disciplines, service standards, and performance. Click here for more information.

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What They Are Saying

“I have been going through the Club Resources site today and came across all of the great articles and educational items featured on the site. The guides on customer service, employee and member relations and the empowerment of your employees are great refresher courses on the core of the club industry – service. I have forwarded these articles to many GM’s and Membership Directors already.”

- Michelle M Cook Director of Marketing and Vendor Relations International Club Suppliers

Tip Of The Day

Emergency Evacuation Simulations

Given the difficulties of scheduling emergency evacuation drills and the resulting disruption to customers/guests/members, hospitality managers mus... [read more]

Quote of the Day

"Spend eighty percent of your time focusing on the opportunities of tomorrow rather than the problems of yesterday."

Brian Tracy